Refund Policy

Stable Mischief LLC ("Company," "we," "us," or "our") wants you to be satisfied with your kowerk subscription. This Refund Policy outlines the terms under which refunds may be issued for paid subscriptions to the kowerk platform.

By subscribing to a paid plan, you acknowledge that you have read and agree to this Refund Policy. This policy should be read in conjunction with our Terms of Service and Privacy Policy.

We offer a 7-day refund window from the date your paid subscription begins. If you are not satisfied with the Service within the first 7 days of your subscription, you may request a full refund.

To be eligible for a refund under this policy:

• Your refund request must be submitted within 7 calendar days of your initial subscription purchase date.
• The refund request must be made via email to our support team (see Section 6 below).
• This 7-day window applies to first-time subscriptions and is available once per account.

After the 7-day window has passed, subscription fees are non-refundable. You may cancel your subscription at any time, but you will retain access to the paid features through the end of your current billing period.

If you are on an annual billing plan, refund eligibility is as follows:

• Initial purchase: The standard 7-day refund window applies from the date of your initial annual subscription purchase.
• Annual renewal: You may request a refund within 7 days of your annual renewal date only. After this 7-day post-renewal window, the renewal charge is non-refundable.

We recommend reviewing your subscription settings before your annual renewal date. You can manage your subscription and turn off auto-renewal at any time through your account settings. We send a reminder notification before annual renewals are processed.

If you change your subscription plan (upgrade or downgrade), the following terms apply:

• Upgrades: When you upgrade to a higher-tier plan, you will be charged the prorated difference for the remainder of your current billing period. The 7-day refund window does not reset on upgrades.
• Downgrades: When you downgrade to a lower-tier plan, the change takes effect at the end of your current billing period. No pro-rata refunds are issued for the unused portion of your higher-tier plan.
• Downgrade to Free: If you cancel your paid subscription entirely, you will retain access to paid features through the end of your billing period, after which your account will revert to the Free plan.

The following are not eligible for refunds:

• Subscription fees after the 7-day refund window has closed.
• Partial billing periods remaining after a voluntary downgrade or cancellation (no pro-rata refunds).
• Free plan usage (no charges are incurred, so no refund applies).
• Accounts terminated for violation of our Terms of Service.
• Service disruptions or downtime that are resolved within a reasonable timeframe, unless otherwise required by law.

To request a refund, please follow these steps:

1. Send an email to support@kowerk.ai with the subject line "Refund Request."
2. Include the email address associated with your kowerk account.
3. Provide the approximate date of the charge and, if possible, the Stripe receipt or invoice number.
4. Briefly describe the reason for your refund request (optional, but helps us improve the Service).

Processing time: Approved refunds are processed within 5 to 10 business days. The refund will be issued to your original payment method via Stripe. The actual time for the refund to appear on your statement may vary depending on your financial institution.

We will confirm receipt of your refund request within 2 business days and notify you of the outcome once it has been reviewed.

If you have any questions about this Refund Policy or need assistance with a billing issue, please contact us:

• Billing Support: support@kowerk.ai
• General Inquiries: admin@kowerk.ai
• Company: Stable Mischief LLC